SECURE SHOPPING
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This online shop is as secure as it gets. The secure server which collects your payments is operated by WorldPay plc, which works in cooperation with the National Westminster Bank plc of the United Kingdom.
Only World Pay plc get to see your card details - WE don't. All we receive are the relevant order fulfilment details - so only you and a bank know your card data. Just to make sure no customer information is ever accessed, the whole of our store - from viewing styles to entering the checkout is also held in a secure server environment - we have possibly the "safest" pants on the web.

Finding your way around the shop is just as easy and flexible too. There's a search tool, a pop-up list of product types, and the separate ranges are listed down the left hand side of the shop pages. You choose what you want to look at, have a peek at some close-ups, and, when you find something that tickles your fancy, simply add it to your shopping cart. You can add and remove to your heart's content until you're ready to checkout. After giving your billing and delivery details, you'll be transferred to the secure WorldPay server to give your card details - and your payment will be authorised or declined right there and then.
Immediately after your transaction is approved, you will be given an authorised message by World Pay and you will receive an emailed Brass Monkey invoice, that confirms your selection, billed amount and reference number. If you don't receive this or have a World Pay transaction number - there may have been a problem in taking payment and your order may not have been accepted. In such cases please contact moneymonkeys@brassmonkeys.co.uk who will immediately investigate any transaction problems.

ONLINE PANT TRACKER
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We ship all of our orders by recorded delivery, so you can be sure they will arrive safe and sound. As soon as you have placed an order you can use the worlds first on line pant tracker system, that will allow you to keep an eye on where your pants are in our monkey factory (at every stage - and you may be surprised what stages they go through !). We will also send you an email confirming despatch and finally we will supply you with a  recorded delivery reference number on the royal mail on line system if you wish to use their own on line reporting system.  The safest & sexiest pant delivery system in the world.

SIZE MATTERS
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Women's Sizes	To Fit Size	Bust	Hips
SMALL	8/10	32 - 34" (81-86cm)	33 - 36" (84-91cm)
MEDIUM	12/14	34 - 37" (86-94cm)	36 - 39" (91-101cm)
LARGE	14/16	37 - 40" (94-101cm)	39 - 42" (101-107cm)

DELIVERY TIMES & CHARGES
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We aim to despatch all of our orders within 48 hours of receipt during weekday trading. Shipping times vary with destination - but as a rough guide try this.

ESTIMATED DELIVERY TIMES
UNITED KINGDOM	EUROPE	REST OF WORLD
TWO DAYS	FIVE DAYS	SEVEN TO TEN DAYS

POSTAGE & PACKING CHARGES (These are calculated automatically in the Checkout of the Brass Monkey Shop and added to the final price.)
EUROPE inc. UK	REST OF WORLD
ORDERS UP TO £10.00 P&P £2.99	ORDERS UP TO £10.00 P&P £3.99
ORDERS £10.01 TO £20.00 P&P £3.99	ORDERS £10.01 TO £20.00 P&P £4.99
ORDERS OF £20.00 + P&P £4.99	ORDERS OF £20.00 + P&P £5.99

I will also send you a confirmation email that we have shipped your order - so you will know when to look out for your package for your package! - all part of our service.

RETURNS POLICY
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Should our products not meet your expectations in any way, you can return them to ourselves and have either a full refund or a replacement product. We allow 14 days from the receipt of goods in which to do this, as we cannot operate this policy on any garments that have been worn (for reasons of hygiene).

This does not affect your statutory rights as a consumer.

All of our garments are lovingly produced in the UK and we examine and pack every product ourselves to ensure that the toughest quality standards are always met.

Please note that we can only refund the value of the garments, and we are unable to refund any customer postage fees. This is due to the World Pay transaction system, that will only allow refunds to the customers credit cards to the value of the original order.

COMPLAINTS PROCEDURE
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Sometimes even the best trained monkeys get it wrong. Our company is based upon excellence in customer service, be this in supplying superb undies or in dealing with complaints or moans.  We endeavour to -

Brass Monkeys
PO Box 7103
Hinckley
LE10 2YQ
United Kingdom
Tel: + 44 (0)1455 890988
Fax: + 44 (0)1455 891939

All calls are charged at standard national rates from within the UK - Please only phone if your keyboard has been stolen or your email server has melted, as we are busy web monkeys and much prefer emails.

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